Shipping Policy

Last updated: September 16, 2026

This Shipping Policy explains how Klay The Label, LLC (“Klay The Label,” “we,” “us,” or “our”) processes and ships orders placed at https://www.klaythelabel.com. By placing an order, you agree to the terms below.

1. PROCESSING TIME

We ship worldwide. Orders are processed and shipped within 1 to 3 business days of being placed. Business days are Monday through Friday, excluding US public holidays. Orders placed on weekends or holidays are processed on the next business day.

During sales, product launches, and holiday periods, processing may take longer. We will let you know if we expect a significant delay.

2. SHIPPING RATES

Shipping rates are calculated and shown at checkout before you complete your purchase. Our standard rates are:

| Destination | Standard shipping |

| United States | $9.03 USD |
| Canada | $9.03 USD |
| United Kingdom | $9.03 USD |
| Europe | $9.03 USD |
| Rest of world | $9.03 USD |

Free shipping is automatically applied to orders of 4 or more hijabs.

Rates are shown in your local currency at checkout where available. Rates may change without notice; the rate displayed at checkout is the rate that applies to your order.

3. ESTIMATED DELIVERY TIMES

Delivery estimates below begin once your order has shipped and do not include processing time.

These are estimates, not guarantees. Delivery may take longer due to carrier delays, weather, customs processing, or peak-season volume. We are not responsible for delays caused by carriers or customs authorities.

4. CARRIERS AND TRACKING

We ship with USPS, Canada Post, UPS, and other regional carriers depending on your destination. Every order includes tracking. You will receive a tracking number by email once your order has shipped. Tracking information may take 24 to 48 hours to update after shipment.

5. CUSTOMS, DUTIES, AND TAXES

Orders shipped outside the United States may be subject to import duties, taxes, and customs fees determined by the destination country. These charges are covered by us before the parcel is shipped out. We are not responsible for delays at customs or for packages refused or abandoned due to unpaid charges.

6. INCORRECT OR INCOMPLETE ADDRESSES

Please check your shipping address carefully before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.

7. CHANGES TO YOUR DELIVERY ADDRESS

If you need to change your delivery address, email us at hello@klaythelabel.com within 24 hours of placing your order. We will do our best to accommodate the change before the order ships. Once an order is in transit, the address cannot be changed.

8. ORDER CANCELLATIONS

Orders cannot be cancelled once shipped. Please see our Return Policy at [link to Return Policy] for information on returns and exchanges.

9. LOST, STOLEN, OR MISSING PACKAGES

If your tracking shows your package as delivered but you have not received it, please check with neighbors, building management, and your local carrier, and allow 2 business days, as carriers sometimes mark packages delivered before they arrive. If the package still cannot be located, contact us at hello@klaythelabel.com within 7 days of the marked delivery date and we will work with you and the carrier to resolve the issue.

If your package has not moved in tracking for more than 10 business days, contact us and we will open an investigation with the carrier.

10. PARCELS DAMAGED IN TRANSIT

If your parcel arrives visibly damaged, please refuse delivery from the courier if possible and contact us right away. If the parcel was delivered while you were not present, contact us within 48 hours of delivery with photos of the packaging and the damaged items so we can arrange a resolution.

11. CONTACT US

For any shipping questions, email us at hello@klaythelabel.com.