Last updated: September 16, 2026
This Return & Refund Policy applies to purchases made from Klay The Label, LLC (“Klay The Label,” “we,” “us,” or “our”) at https://www.klaythelabel.com. By placing an order, you agree to the terms below.
1. 14-DAY RETURN WINDOW
You have 14 days from the date you receive your order to request a return or exchange.
To be eligible, items must be unworn, unwashed, and unused, in their original condition with all tags attached and in the original packaging. You will also need your order number or proof of purchase.
2. HOW TO START A RETURN
Email us at hello@klaythelabel.com with your order number and the item(s) you wish to return. If your return is approved, we will send you instructions on how and where to ship your package.
Items sent back without an approved return request will not be accepted.
Unless the return is due to our error (see Section 3), return shipping and any associated costs are the responsibility of the customer. We recommend using a tracked shipping method, as we are not responsible for return packages lost in transit.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us at hello@klaythelabel.com within 7 days of delivery with your order number and photos of the item and packaging.
If the issue is our error, we will cover the cost of the return and send a replacement or issue a full refund, including original shipping. No restocking fee applies.
4. EXCHANGES
Exchanges are available for a different size or color of the same item, subject to availability and the 14-day window and condition requirements in Section 1. Exchanges are not subject to a restocking fee, but the customer is responsible for return shipping unless the exchange is due to our error.
To request an exchange, email hello@klaythelabel.com. Once we receive and inspect your returned item, we will ship the replacement. Delivery times for exchanged items vary by destination.
If the item you want is out of stock, we will offer a refund or store credit instead.
5. RESTOCKING FEE
Returns for a refund are subject to a restocking fee of 20% of the item price, which is deducted from your refund. The restocking fee does not apply to exchanges or to returns of damaged, defective, or incorrect items.
6. REFUNDS
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method, less any applicable restocking fee and original shipping costs. Please allow 5 to 10 business days after approval for the refund to appear on your statement, depending on your bank or card issuer.
7. NON-RETURNABLE ITEMS
The following cannot be returned or refunded:
- Items purchased at a discount, on sale, or with a promotional code (final sale).
- Items that have been worn, washed, altered, or are missing tags.
- Original shipping fees.
- Tips added at checkout.
8. CANCELLATIONS
Orders cannot be cancelled once placed. Please see our Shipping Policy at [link to Shipping Policy] for details.
9. YOUR STATUTORY RIGHTS
Nothing in this policy limits any rights you have under applicable consumer-protection law that cannot be waived.
If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving it for any reason, including sale items, and to receive a refund of the price paid and the standard delivery cost, without a restocking fee. You must return the items at your own cost within 14 days of notifying us, and we may reduce your refund if the items show handling beyond what is necessary to establish their nature, characteristics, and functioning. You also have legal remedies for goods that are faulty or not as described.
If you are a consumer in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
10. CONTACT US
For any return or refund questions, email us at hello@klaythelabel.com.
Klay The Label, LLC
Returns address: 201 E Center St, Ste 112, PMB 3332, Anaheim, CA 92805, United States